Frequently asked questions

3G-CIRS captures all three forms of violence against healthcare staff: physical violence (e.g. hitting, scratching, spitting), verbal violence (insults, threats, abuse) and nonverbal violence (threatening gestures, intimidation, stalking). Near-miss incidents can also be reported.

All healthcare staff can report — regardless of profession or position: nursing, doctors, emergency services, therapists, administration, cleaning staff. Witnesses to an incident can also submit a report.

No. Registration is not required. You go directly to the form via the report link and can submit an incident without an account.

Yes, completely. No personal data is stored: no IP address, no name, no location. Transmission is SSL-encrypted. Please do not include names of persons or facilities in the free-text field either.

Sanction-free means that no legal, disciplinary or professional consequences may arise from a report for the reporting person. The system is voluntary and independent of employer or authorities.

Reports are evaluated anonymously. From the patterns, recommendations for action and prevention measures are derived and published. In the case of serious incidents, facilities can be specifically informed — without conclusions being drawn about reporters.

A low number of reports does not necessarily mean little is happening — it often reflects trust in the system. A well-functioning CIRS shows higher reporting numbers because those affected trust that their report will remain anonymous and without consequences.

No. 3G-CIRS does not replace a criminal complaint. In acute or serious cases, internal reporting channels (supervisors, works council) and, if necessary, law enforcement authorities should also be involved.